Help and Advice

Give us a call or get a quote if you are interested in home energy supply made simple.

Switching to Avro Energy should not take longer than a period of 21 days from when you requested to change supplier. This includes a 14 day ‘cooling off period’ during which you can change your mind about switching.

No. Your supply will not be interrupted as a result of the switch.

There are no new pipes, wires or meters to install. We don’t even need to visit your home to switch you over to lower energy prices.

No, we’ll do that for you. Your current supplier may get in touch and try to persuade you to stay — just tell them what a great deal you are getting with Avro Energy.

The AVRO Account portal allows you to view monthly statements, submit meter readings and make additional payments.

Login to Avro and in the Avro Hub click on change my details and you can change a number of details concerning your account NB: Make sure you confirm your changes by clicking the button ‘change my details’.

You can make additional payments in Avro where your account is in debit. Login and click Go to my Payments. Once there click on the button that says Make a Payment with a Credit/Debit Card and follow the instructions from there.

No problem. Go to the login page as normal and click ‘forgot password?’. Simply follow the instructions to reset your password.

Most websites including Avro Energy, use an internet browser feature called cookies. If you’re an existing customer, cookies allow us to add a personal touch to your online experience and make it much quicker to access your account details, for instance. Every time you visit our website a cookie is used to help us gain an understanding how you’re using the site and therefore identify areas for improvement.

If you’re struggling to read your gas or electricity meter, don’t worry, it’s a common problem. We’ve developed a simple guide to help you. If you find you’re still having difficulty, then simply get in touch and we will provide you with further help and advice.

Electricity meters

There are a number of different kinds of electricity meter and you read them in slightly different ways.

Single rate

Firstly, ignore the final number on the right. This might be shown in red or it might not. But, whatever colour it is, please ignore it. Then simply read the 5 numbers you can see from left to right. If the number starts with a zero, please include that zero. The reading above is therefore 04267 (ignoring the red 3).

Two rate meter

A two rate meter allows you to enter two different figures. This type of meter is used by customers on an economy tariff. The ‘Low’ rate is your night or economy rate. The ‘Normal’ rate is your day or standard rate. Again, ignore the last number on the right, which might be in red. Then just provide us with the 5 digit number from left to right. That means that the top reading here would be 75085 (ignoring the final number on the right). The bottom reading would be 48124 (again, ignoring the last number on the right).

Two rate single display

Sometimes, meters showing two rates are digital and only have one display. Different types of this kind of meter work in different ways. You’ll see an identifier for the rate on the left hand side. This will usually be numerical — for example, rate 1 and rate 2. Rate 1 will be your low or night rate, rate 2 will be your normal or day rate. Either the display will change automatically every few seconds to show the two rates. Or you’ll need to press the small button on the meter to see the rate that isn’t currently showing. Then just read the number as it shows, including all the digits (although please exclude the rate identifier).

Dial meter

Dial meters need to be read left to right. Each dial represents a number. Sometimes the pointers on the dials spin round in a clockwise direction, sometimes in an anti-clockwise direction. The reason for this is unknown, but they always pass 1, and then 2 and 3 etc, in turn. The number you’re looking for is the number the dial has just passed. So, if the pointer on the dial is between 1 and 2, the pointer has just passed 1 so you need to record number 1. Therefore the reading for the meter above is: 15659. Ignore the smaller dial underneath which is marked ¹₁₀.

If you’re struggling to read your gas or electricity meter, don’t worry, it’s a common problem. We’ve developed a simple guide to help you. If you find you’re still having difficulty, then simply get in touch and we will provide you with further help and advice.

Gas meters

Once again there are a range of gas meters that are read differently, follow our simple guide below on how to read your meter.

Dial meter

Dial meters need to be read left to right. Each dial represents a number. The pointers on the dials spin round in a clockwise direction. The number you’re looking for is the number the dial has just passed. So, if the pointer on the dial is between 7 and 8, the pointer has just passed 7 so you need to record number 7. Therefore, the reading for the meter above is: 7041.

Digital metric meter

This meter simply requires you to read the 5 numbers from left to right. Ignore the numbers after the decimal point, whatever colour they are. The meter reading here would therefore be: 00544.

Digital imperial meter

This meter simply requires you to read the 4 numbers from left to right. Ignore the numbers after the decimal point, whatever colour they are usually red. The meter reading here would therefore be: 1860.

Submit your meter reading through AVRO Account. It’s really simple and try to do this on a monthly basis and you’ll always get an accurate bill.

For help reading your meter see the advice.

Alternatively, you can email us at the address below, with the subject as ‘Meter Readings’ and your message including the following information

• Account number
• Name of account holder
• Supply address
• Meter readings indicating whether your reading(s) relate to gas and/or electricity

Or give us a call and we’ll be happy to update your meter readings, it may be helpful to have your latest bill handy for convenience.

Phone

0330 058 2005

Email

support@avroenergy.co.uk