Warm Home Discount

Could you be eligible for £140 discount on your energy bill?

What is the Warm Home Discount?

The Warm Home Discount is a government scheme introduced to help tackle fuel poverty.

If you are eligible you could get £140 towards your energy bill this winter.

There are two ways that you can qualify for the £140 Warm Home Discount:

  1. The Core Group
  2. The Broader Group

Core Group

If you are an Avro Energy electricity customer on 5th July 2020 and receive the Guarantee Credit element of Pension Credit then you are eligible for the Core Group.

Core Group customers do not need to apply for the discount. Instead, the Department for Work and Pensions (DWP) will send you a letter between October–December 2020 to let you know what to do next.

If you don’t meet the criteria for the Core Group then you may be eligible for the Broader Group.

Broader Group — Coming Soon

The Broader Group allows us to help even more of our customers this winter.

If you are on a low household income or receive certain means tested benefits and are elderly, disabled or have dependent children then you may be eligible.

Eligible customers must apply for the Broader Group and we may ask you to provide documentary evidence to support your application.

Rebates will be awarded to eligible applicants on a first come first served basis.

View our Broader Group eligibility criteria.

Everything else you need to know about the Warm Home Discount

When will the rebate be paid?

The Warm Home Discount rebate will be paid to successful applicants by 31st March 2021.

What happens if I switch supplier or move home before my Broader Group rebate is paid?

If you switch electricity supplier or move home before the Broader Group rebate is paid, you will no longer be eligible to receive the Warm Home Discount from Avro. You will need to reapply for the Warm Home Discount with your new supplier.

Please note: Not all suppliers offer the Warm Home Discount and other suppliers may have different eligibility criteria or may already be closed to new applications.

How will the Broader Group rebate be paid?

Credit customers: The £140 rebate will be credited to your energy account. The £140 rebate will appear as a payment on your energy bill.

Prepayment customers: You will receive the £140 rebate as Paypoint Energy Vouchers. You can redeem Paypoint Energy Vouchers at any Paypoint outlet. You can find your nearest Paypoint outlet here.